Complete Tools Reference

Query records with filtering, sorting, and pagination

Retrieve a complete record by sys_id

Create a new record in any table

Update an existing record by sys_id

Delete a record by sys_id

Get table structure and field metadata

Look up user by email or username

Find group by name or sys_id

Search CMDB configuration items

Get full CI details by sys_id

Show CI parent/child relationships

List discovery schedules and status

List MID server health

Monitor infrastructure events

Get CMDB health metrics overview

Get service mapping data

Create a change request record

Search records using plain English

Update records using natural language

Create a new incident record

Get incident details by number or sys_id

Update incident fields

Resolve with resolution code and notes

Close a resolved incident

Add an internal work note

Add a customer-visible comment

Create a new problem record

Get problem details

Update problem record fields

Mark problem as resolved

Create a change request

Get change request details

List changes with filters

Update change fields

Move change to approval state

Close change with close code

Get task details by sys_id

List current user’s assigned tasks

Update a task record

Mark task as complete

List available knowledge bases

Search KB articles by keyword

Get full article content

Create a new KB article

Update an existing article

Publish a draft article

List service catalog items

Search catalog by keyword

Get item details with variables

Create a new catalog item

Update catalog item fields

Submit a catalog order

Create an approval rule

List my pending approvals

List all approval records

Approve a pending request

Reject a pending request

Get SLA details for a task

List SLAs approaching breach

List ServiceNow users

Create a new user account

Update user profile fields

List user groups

Create a new group

Update group properties

Add a user to a group

Remove a user from a group

List saved reports

Get report definition details

Create a saved report

Update report definition

Run GROUP BY / COUNT / SUM queries

Get time-bucketed trend data

Get PA widget data

Export table data as JSON

Retrieve system log entries

List scheduled jobs

Get scheduled job details

Create a scheduled job

Update a scheduled job

Execute a job on-demand

List PA indicators

Get indicator definition

Get PA scorecard scores

Get time-series PA data

List PA dashboards

Get dashboard layout details

Check field fill rates

Get table row count

Compare counts across tables

List test suites

Get suite details

Execute a test suite

List test cases

Get test case details

Run a single test case

Get suite run results

List individual test results

Get metadata changes between runs

Ask natural language questions about data

Semantic AI search across KB, catalog, incidents

AI-generated summary of a record

AI resolution suggestions for incidents

Predictive Intelligence categorization

List Predictive Intelligence models

List Virtual Agent topics

Invoke an agentic playbook

List MS Copilot topics

AI-drafted work notes for records

List business rules

Get business rule with script body

Create a business rule

Update business rule

List script includes

Get script include with code

Create a script include

Update script include

List client scripts

Get client script details

Create a client script

Update client script

List update sets

Get changeset details

Commit an update set

Publish/export update set

List UI policies

Get UI policy details

Create a UI policy

List UI actions (buttons, menus)

Get UI action details

Create a UI action

Update a UI action

List ACL rules

Get ACL rule details

Create an ACL rule

Update an ACL rule

Explain a Fluent/now-sdk code snippet

Initialize a new Fluent SDK project

Build a Fluent SDK project

Validate a Fluent SDK project configuration

Read-only now-sdk query against your instance (SDK 4.8)

Report installed @servicenow/sdk version & upgrade hints

Create a user story

Update a user story

List stories with filters

Create an epic

Update an epic

List epics

Create a scrum task

Update scrum task

List scrum tasks

Create an HR case

Get HR case details

Update HR case fields

List HR cases with filters

Close an HR case

List available HR services

Get HR service details

Get employee HR profile

Update employee HR profile

List case-related tasks

Create an HR task

Get case activity log

Create a CSM case

Get CSM case details

Update CSM case fields

List CSM cases

Close a CSM case

Get account details

List customer accounts

Get contact details

List contacts

Get case SLA details

List CSM products

Create a security incident

Get security incident details

Update security incident

List security incidents

List vulnerability entries

Get vulnerability details

Update vulnerability record

List GRC risks

Get risk details

List GRC controls

Get threat intelligence data

List Flow Designer flows

Get flow details

Trigger flow execution

Get execution status

List execution history

List subflows

Get subflow details

List action instances

Get process automation details

List process automations

List Service Portal configurations

Get portal settings

Create a new portal

List portal pages

Get page layout

Create a portal page

List widgets

Get widget code

Create a new widget

Update widget code

List page widget instances

List UI Builder apps

Get UX app details

List UX app pages

List portal themes

Get theme CSS

List REST Messages

Get REST Message details

List HTTP methods on a REST Message

Create a REST Message

List Transform Maps

Get Transform Map details

Execute a Transform Map

List field mappings

List import sets

Get import set details

Create an import set row

List data sources

List registered events

Get event registration details

Register a new event

Fire a ServiceNow event

List recent events in the log

List OAuth applications

List credential aliases

List email notifications

Get notification template

Create an email notification

Update notification template

List email delivery logs

Get email log entry

List record attachments

Get attachment info

Upload a file attachment

Delete an attachment

List email templates

List notification subscriptions

Get a property value

Set a property value

List system properties

Search properties by name/value

Delete a system property

Get multiple properties at once

Set multiple properties at once

Export properties to JSON snapshot

Import from JSON snapshot

Validate a property value

List property categories

Get audit history for a property

Get active update set

List update sets

Create a new update set

Switch active update set

Mark update set as complete

Preview update set changes

Export update set as XML

Auto-create update set if needed

Create a VA topic

Update a VA topic

Get topic details

List all VA topics

Get conversation history

List recent conversations

List topic categories

List IT assets

Get asset details

Create an IT asset

Update asset record

Retire an asset

List software licenses

Get license compliance report

List asset contracts

List DevOps pipelines

Get pipeline details

List deployments

Get deployment details

Create a DevOps change request

Record a deployment event

Get velocity metrics

List custom scoped apps

Get app details

Create a scoped app

Update scoped app

Train anomaly detection model

Run anomaly detection

Train incident classifier

Forecast incident volume

Predict change risk score

Train change risk model

Evaluate model performance

Get training history

Optimize processes with ML

Find similar incidents by keyword matching

Auto-categorize based on frequency analysis

List mobile app configurations

Get config details

Create a mobile config

List mobile applets

List mobile layouts

Get mobile usage analytics

Send a push notification

Configure offline mode

Create a workspace

Get workspace details

List workspaces

Create a UI Builder page

Get UIB page details

Update UIB page

Delete a UIB page

List UIB pages

List UI components

Update a UI component

List data brokers

Create a data broker

Create UX experience

Create app route

List deployment history

Clone an artifact

Find artifact by criteria

Validate an artifact

Rollback a deployment

Validate deployment integrity

Execute a background script

List compliance policies

List audit results

List security playbooks

Execute a security playbook

Get security dashboard data

Create a portable Now Assist skill

List all Now Assist skills

Get skill details by sys_id

Test a skill with sample input

Create an AI agent with auto ACL setup

List all AI agents on the instance

Get agent details by sys_id

Create an agentic workflow definition

Find duplicate CIs by matching fields

Find CIs with no relationships

Find CIs not updated within threshold

Reconcile duplicates with dry-run option

Create an orchestration playbook

Execute a playbook with context

List available playbooks

Discover table schema via sys_dictionary, auto-generates 5 CRUD tools

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